Shipping policy
Last Updated: June 1, 2026
Thank you for shopping with Day By Day Needs, operated by RAIZ Business Solutions.
We want our customers to be satisfied with their purchases. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 7 days of receiving the product.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, and documentation.
- Not show signs of misuse, damage, or alteration by the customer.
Non-Returnable Items
Returns will not be accepted for:
- Products that have been used after delivery.
- Products damaged due to improper handling or misuse.
- Products returned without original packaging.
- Products marked as Final Sale or belonging to designated non-returnable collections.
- Customized or personalized products, if applicable.
Return Shipping
Customers are responsible for arranging and paying the return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error or a damaged/defective product.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Clear photographs of the product
- Photographs of the packaging
After verification, we will provide a suitable resolution, which may include replacement or refund.
Refund Process
Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may vary depending on your payment provider and bank.
- Refunds are generally completed within 7–10 business days after approval.
No Restocking Fee
Day By Day Needs does not charge a restocking fee on eligible returns.
Order Cancellations
Orders may be cancelled before dispatch by contacting us as soon as possible.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Contact Us
For return or refund assistance, please contact:
Day By Day Needs
Operated by RAIZ Business Solutions
Email: raizb2bsolutions@gmail.com
Address:
16/532, 1st Floor
Danialo Villa
Divine Lane, Edayappuram Road
Cochin Bank Junction, Aluva
Kerala – 683104
India